Interactive Voice Response Systems Market - Global Growth, Trends and Forecast (2022 - 2027) By Types, By Application, By Regions, and By Key Players: IBM, Symantec, Accenture, CrowdStrike, FireEye, Cisco, Optiv, McAfee, Rapid7

Registering a CAGR of 7.8% over the forecast period, the market value of Interactive Voice Response Systems is expected to reach US$ 6800 million in the year 2027.

Interactive Voice Response Systems Market Overview

Interactive Voice Response (IVR) is a telecommunications technology that enables interaction between a computer machine and humans by utilizing DTMF and voice tones input via a keypad.

The cost of self-service applications is decreasing due to the ongoing efforts of the Interactive Voice Response Market's key players, who are focusing more on increasing cloud infrastructure. The market for interactive voice response technology makes use of cloud hosting, which provides rapid elasticity by allowing cloud tools to adjust resources quickly. Customers' portals and control panels have been managed with excellent tools and automation techniques in order to deliver efficient service to the intended audiences. The deployment, organization size, solution, technology, service, and vertical segments make up the Interactive Voice Response Market.

The cloud solution segment reduces costs associated with IT infrastructure and core business competencies, which benefits enterprises and is expected to generate higher Interactive Voice Response Market Sales during the forecast period. In addition, the cloud solution segment enables enterprises to efficiently manage storage and privacy issues, provides data integrity, data protection, and security, and provides governance information.

The report aspects discussed the profile of the top manufacturers of the global Interactive Voice Response Systems market. These aspects include the financial status of major companies, trending advancements, and the entire market scenario. Growth of the report has examined Interactive Voice Response Systems Market production, demand and growth potential, geographic analysis, as well as current market developments in various regions and countries.

Who are the Major Players in the Interactive Voice Response Systems Market?

The global Interactive Voice Response Systems includes the identification and analysis of the various market participants competing in the global market. Prominent competitors include IBM, Symantec, Accenture, CrowdStrike, FireEye, Cisco, Optiv, McAfee, Rapid7, NTT, Secureworks (Dell), PricewaterhouseCoopers (PWC), BAE Systems, Trustwave, Stroz Friedberg (AON), Booz Allen Hamilton, DXC, Check Point, Verizon, Cylance, Deloitte, KPMG International, RSA, Ernst & Young and others.

Industry News and Updates:

Interactive Voice Response (Cisco Unified IP) (IVR)

Cisco Unified IP Interactive Voice Response (IP IVR) is intended to increase the efficiency of your organization. It streamlines business process integration, increases flexibility, and boosts network hosting efficiency. The Cisco Unified Communications backbone supports IP IVR, which is tightly integrated with Unified Communications Manager.

What are the major Applications, Types, and Regions for the Interactive Voice Response Systems Market?

The market is segmented based on the type, applications, companies, and regions.

By Type, it is segmented into

• On-premises


• Cloud-based

By Application, it is segmented into

• Government/Public Sector


• BFSI


• IT and Telecommunication


• Energy and Power


• Retail and E-Commerce


• Manufacturing


• Healthcare


• Others

Interactive Voice Response Systems Market Regional Analysis

North America's large market share in the IVR market is primarily due to telecommunication companies' efficient implementation of IVR systems, improved network infrastructure, flawless security and communications, the ease of accomplishing a task without the assistance of an agent, and large-scale adoption of IVR systems by large and small enterprises. Furthermore, the early adoption of advanced technologies such as natural language processing (NLP) and artificial intelligence in the United States drives market demand in North America. The Asia-Pacific market is being driven by the significant adoption of IVR systems in several industry verticals such as BFSI, telecommunications, public and government sector, healthcare, and the region's growing number of SMEs and large enterprises.

• North America
  
  
  
  
  • US
  
  
  • Canada
  
  
  
  


• Europe
  
  
  
  • Germany
  
  
  • France
  
  
  • UK
  
  
  • Italy
  
  
  • Spain
  
  
  • Rest of Europe
  
  
  
  


• Asia-Pacific
  
  
  
  • China
  
  
  • Japan
  
  
  • India
  
  
  • Australia
  
  
  • South Korea
  
  
  • Rest of Asia-Pacific
  
  
  
  


• Rest of the World
  
  
  
  • Middle East & Africa
  
  
  • Latin America
  
  
  
  

The Interactive Voice Response Systems Market describes the factors driving the global growth opportunities in upcoming years and highlights market channels. In addition, the report analyzes market size and share, trends, by geographic region, end-use type, and segment. It focuses extensively on revealing a detailed regional analysis. The Global Interactive Voice Response Systems Market report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

What is our Interactive Voice Response Systems Market report scope?

Scope of the Report covers Interactive Voice Response Systems Market with a detailed analysis of the overall scenario for the market. It also highlights the business participants’ environment in the global marketplace. This report also provides an overview of leading companies covering the latest successful marketing strategies, market contributions, current and historical background, and latest market happenings to help key organizations to grow and generate larger profits. Business players will greatly benefit from this Interactive Voice Response Systems Market analysis report as it has vital details to provide about regional markets and expected opportunities for the prediction time period 2022-2027. Growth between segments is used to understand the different growth factors that are expected to dominate the market as a whole and to develop strategies to differentiate between key applications and target markets. It further reveals how the worldwide market is working through efficient information graphics.

Key Takeaways from this Interactive Voice Response Systems Report

• Evaluate Interactive Voice Response Systems market potential through analyzing growth rates (CAGR %), Volume (Units), and Value ($M) data given at the country level - for product types, end-use applications, and different industries verticals.


• Understand the different dynamics influencing the market - growth driving factors, specific challenges, and hidden opportunities.


• Get in-depth insights on your competitor’s performance – revenue, shares, business strategies, financial benchmarking, product benchmarking, SWOT analysis, and more.


• Analyze the sales and distribution channels across geographies to enhance top-line revenues.


• Understand the demanding supply chain with a deep dive on the value augmentation at each, in order to optimize value and bring efficiencies to your processes.


• Get a quick outlook on the Interactive Voice Response Systems market entropy – M&As, deals, partnerships, and product launches of all key players for the past 5 years.


• Evaluate the import-export statistics, supply-demand, and competitive landscape for more than the top 20 countries globally for the market.

Frequently Asked Questions

What is the study period of this market?

The Interactive Voice Response Systems Market is studied from 2017 - 2027.

What is the growth rate of the Interactive Voice Response Systems Market?

The Interactive Voice Response Systems Market is growing at a CAGR of 7.8% over the next 5 years.

Who are the key players in Interactive Voice Response Systems Market?

IBM, Symantec, Accenture, CrowdStrike, FireEye, Cisco, Optiv, McAfee, Rapid7, NTT, Secureworks (Dell), PricewaterhouseCoopers (PWC), BAE Systems, Trustwave, Stroz Friedberg (AON), Booz Allen Hamilton, DXC, Check Point, Verizon, Cylance, Deloitte, KPMG International, RSA, Ernst & Young

What regions does this Interactive Voice Response Systems Market report cover?

North America (the United States, Canada, and Mexico)

Europe (Germany, France, UK, Russia, and Italy)

Asia-Pacific (China, Japan, Korea, India, and Southeast Asia)

South America (Brazil, Argentina, Colombia, etc.)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, and South Africa)

What are the significant types of Interactive Voice Response Systems Market?

On-premises, Cloud-based

What are the major end-use applications of Interactive Voice Response Systems Market?

Government/Public Sector, BFSI, IT and Telecommunication, Energy and Power, Retail and E-Commerce, Manufacturing, Healthcare, Others

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